Technology to support your business
We are currently redeveloping our website so visit again soon for our website launch
Micross IT is a leading provider of IT infrastructure and proactive IT support services across South and West Wales.
Technology is an important cornerstone for any business. Micross IT takes a positive and proactive approach to ensure that you maximise your return on technology through the installation and support of robust, reliable and secure networks. With over 20 years trading experience, Micross IT supports start-ups, SME’s, not for profit organisations and larger corporates to achieve their goals through the effective support of their IT infrastructures.
"Micross IT Limited has been instrumental in developing, installing and supporting the IT infrastructure for Tros Gynnal. The friendly no-nonsense approach of the staff of Micross IT has meant minimal disruption, and nothing seems to be too much trouble. Thank you guys!”Roger Bishop, Executive Director
IT Support
The Micross IT support framework is designed to proactively manage your network to minimise problems and maximise system availability.
Key Features
- Dedicated account manager
- Fixed fee; uncapped service
- On site engineers as required
- Guaranteed response times
- No hidden charges
- 24/7 monitoring of critical applications
- Proactive early warning systems
- System updates/patching
Key Benefits
Micross IT provides uncapped remote, telephone and on-site support to ensure your issues are dealt with effectively via trained engineers. All support calls are logged through our helpdesk to ensure complete visibility, and every client has a dedicated account manager to ensure client service levels are maintained.
Micross IT adopts a first class, personalised service to each and every one of our clients, regardless of size. Through the introduction of automated procedures and early warning mechanisms Micross IT design and tailor an appropriate support framework to proactively manage your network, delivering maximum system availability and minimum disruption to key systems.
IT Services
Micross IT provides highly professional and tailored consultancy services to assist clients in managing their IT solutions effectively.
Key Services
- Business Relocations
- IT Project Management
- Disaster Recovery Planning
- IT Audits & Technology Assessments
- Holiday Cover/Temporary Placements
Our Approach
Micross IT takes the time to understand your business challenges and work closely with you to ensure that your IT solutions are business focused, reliable and cost effective.
Our team of qualified consultants and engineers focus on providing your business with professional IT services, through defined methodology and best practice. With specialists in a variety of technical fields, supported by leading technology partners, we can provide solutions across the whole IT spectrum and ensure they dovetail together to provide you with the complete solution.
Micross IT aims to harmonise your IT strategy with your business strategy, consequently turning your IT network into a strategic business asset and improving your competitiveness.
IT Solutions
Micross IT works with a range of leading IT business partners to deliver the latest technical solutions to improve business performance.
HP, Dell & Cisco Infrastructure Solutions
Micross IT offers the complete range of hardware solutions (PC’s, thin clients, switches, routers and servers) to build robust, reliable, secure and efficient networks and infrastructures.
Microsoft Operating Systems
From the PC to Microsoft Small Business Server and enterprise solutions such as Microsoft Exchange, SQL and SharePoint our accredited team can install, configure and support the appropriate business system for you.
StorageCraft Disaster Recovery Solutions
From a single e-mail or a laptop, to a hardware independent server install our fully automated disk based solutions provide complete peace of mind to recover all data quickly and efficiently.
Sophos & Cisco Security Solutions
From access control and data encryption to anti-spam filtering tools, we can protect your business from external threats and viruses without hampering performance.
Cisco Communications Solutions
Voice over IP telephone systems from Cisco provides the perfect communication tool to drive down costs and improve productivity.